Back to Basics FB500 Guía de usuario Pagina 162
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Chapter 4: Using the web interface
Help desk and diagnostic report 149
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Using the web interface
Generating a diagnostic report
If you want to generate a diagnostic report, do as follows:
1. Click Generate report from the HELP DESK page.
In some browsers the file may open directly in your browser. If it does,
choose File > Save As to save the file.
2. Choose a location for the file and save it.
The diagnostic report contains relevant information for troubleshooting.
Please enclose this file when you are reporting an error.
BGAN-X_UM.book Page 149 Wednesday, April 30, 2008 12:48 PM
- User’s Guide 1
- TracPhone FB250 & FB500 2
- Trademark Information 3
- Disclaimer 3
- Safety summary 1 4
- About the manual 2 7
- Related documents 8
- Typography 9
- Table of Contents 10
- Chapter 5 Troubleshooting 11
- Chapter 6 Conformity 12
- Chapter 1 14
- Introduction 1 14
- In this chapter 15
- Features and interfaces 16
- Units overview 17
- TracPhone antennas 18
- TracPhone FB250 antenna 19
- TracPhone terminal 20
- SIM card 21
- IP handset and cradle 22
- IP cradle 23
- What is BGAN? 24
- Coverage 25
- (Launch planned 25
- The BGAN services 27
- SMS service 28
- Supplementary services 28
- Limitations 29
- Chapter 2 32
- Getting started 2 32
- Connector panel 33
- Switching on the terminal 35
- Power up completed 36
- Power supply 37
- Starting up the IP handset 37
- Connecting a computer 38
- Wrong PIN 40
- To enter the PIN 41
- Registration procedure 43
- Making a call to the terminal 45
- Chapter 2: Getting started 47
- 34 What’s next? 47
- Operating the system 3 48
- Tools for setup and use 48
- Chapter 3 48
- The IP handset 49
- Services and interfaces 50
- Available interfaces 51
- Selecting the call type 52
- Making a call 55
- Receiving a call 56
- Call log 56
- Dialing functions 58
- Dialing prefixes 59
- Making local phone calls 59
- Handling waiting calls 60
- Holding a call 61
- Transferring a call 62
- Handling delays 63
- Receiving a fax message 64
- Interfaces 65
- Working with network groups 67
- Using the IP handset 68
- 56 What’s next? 69
- Chapter 4 70
- Using the web interface 4 70
- The web interface 70
- Browser settings 71
- Accessing the web interface 73
- Overview of the web interface 74
- Icons in the icon bar 75
- Navigating the web interface 75
- Properties 79
- Managing data sessions 80
- General usage 84
- Accessing the phone book 85
- Short dial 86
- Editing phone book entries 87
- To view the mobile numbers 88
- Information on total usage 89
- Exporting the call log 90
- Viewing the lists of calls 90
- Sending an SMS message 92
- Receiving a message 95
- Options for new SMS messages 96
- Configuring message settings 97
- Viewing the Voice mail number 98
- Setting up the interfaces 99
- Configuring the LAN interface 100
- Setting up the LAN interface 101
- Port forwarding 102
- Important 106
- The common APN 108
- How to use the common APN 109
- Setting up call services 110
- Call forwarding 111
- Call barring 112
- Call waiting 113
- Line identification 114
- Closed user group 115
- Managing IP handsets 117
- Connecting a new IP handset 118
- Setting up the IP handsets 120
- Overview 122
- Configuring the I/O interface 123
- Introduction 124
- Editing a network user group 127
- Managing network devices 132
- Definitions for network terms 137
- Profiles 138
- Administration 146
- Logging off administration 149
- Call charges 150
- Log handling 151
- Using profiles 152
- Defining new profiles 153
- Using traffic flow filters 156
- Defining traffic flow filters 157
- Setting up user permissions 159
- Accessing the Help desk 161
- Event logging and self test 163
- Self test 164
- What’s next? 165
- Troubleshooting 5 166
- Uploading software 167
- Spare parts, TracPhone FB500 168
- Spare parts, TracPhone FB250 169
- Options and accessories 169
- Troubleshooting guide 170
- Light indicators 176
- LAN indicator functions 179
- Event messages 180
- List of events 181
- Diagnostic report 192
- Event log 192
- Reset button 193
- Function of the Reset button 194
- Chapter 5: Troubleshooting 195
- 182 Reset button 195
- Chapter 6 196
- Conformity 6 196
- CE (R&TTE) 196
- Glossary 200
- Numerics 206
- KVH Industries, Inc 212
- KVH Europe A/S 212
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